Position Summary:

The Service Planner Kanas City is responsible for communicating throughout the repair process to all parties involved. Ensure continued job progress and coordinate/schedule resources to support the repair process and deliver an invoice within 3 days of job completion.

• Plans repair jobs through various areas, vendors, and technicians. Coordinates resources to support the repair process.
• Resolves customer complaints on billing and warranty issues.
• Manages, monitors, and reports the accuracy and fair estimates/quotes for segment repairs.
• Monitors and communicates the repair process for assigned area. Ensure continued job progress; follow up conversations with documentation in the ERP program, with the lead person and the technicians using all current system tools provided.
• Review customer repair history, products, or services.
• Make policy and warranty recommendations to the appropriate supervisor and discuss/resolve discrepancies before billing review is complete.
• Monitor and manage each work order daily and have a Pro-Forma summary ready for the customer at the completion of requested repairs ensuring that there are no instances where a customer does not receive an invoice within 3 days of job completion.
• Provide continuous review of and improvements to Service Systems, WIP, Payroll, Expenses, and Sublet etc.
• Develop procedures to streamline billing and warranty for assigned areas.
• Standardize and update procedures used in reviewing and closing work orders to ensure consistency and accuracy to meet our goal of submitting within 3 days, accurate invoices.
• Assign priorities to open work orders to ensure they are processed to meet WIP goals.
• Ensure that all work performed is according to estimate/quote.
• Ensure that when the scope of a job changes, a change-order is submitted for client approval (by signature or e-mail) and a signed or electronic copy of the approval or denial is inserted in the work order before proceeding with updated repairs.
• Briefs supervisors and submits reports on monitoring measures such as, last-date-of-labor to invoice and work leaving shop/completed jobs to pro-forma submitted when job completed.
• Adheres to all applicable safety policies while working.
• Complies with all company policies, procedures, and standards.

• High School diploma, G.E.D. or trade school equivalent.
• Minimum of three (3) years of experience in service and/or administration.
• Ability to effectively communicate in both written and verbal form.
• Ability to read and understand materials commonly used in service and warranty (service and parts manuals, technical bulletins, and other related articles.)
• Be proficient in the use of basic computer software programs such as Word, Excel, Access, and Outlook. After proper instruction, be able to easily comprehend and efficiently navigate a business computer system such as eXtend.